Travel and Entertainment

Our Travel and Entertainment practice, led by Judy Melanson, works with leading companies like the Hilton family of brands, MTV, Royal Caribbean Cruise Lines, Tauck Tours, Starbucks, and  Avis-Budget Rent a Car.  

With a strong focus on driving customer loyalty, we help these companies develop strategies to adapt to the changing climate, improve their loyalty programs, and deliver exceptional customer experiences with every interaction.

Read our latest blog posts about Travel and Hospitality

travel-team

The Chadwick team brings a breadth of knowledge across industries and are subject matter experts in finding out what our existing and future customers think about who we are as a brand.

- Red Lion Hotels

The Value of Loyalty Programs

Watch our recent Loyalty Program Webinar from Judy Melanson and Hilton’s Joe Rhodes on “The Value of Loyalty Programs in Today’s World.”

Examining Word of Mouth

CMB’s research study into Word of Mouth and Advocacy  in the travel and hospitality industry shows how men and women discuss products, advocate them, and act on recommendations for very different reasons. Read more…