Our Work

We help our clients solve their biggest business challenges and increase their overall success, specializing in five primary areas:

Brand and Communications: Helping companies develop, track, communicate, and deliver unique value through online and offline communications and experiences
Customer Experience and Loyalty: Helping companies develop programs and deliver experiences that drive increased satisfaction, loyalty, spending, and word of mouth
Segmentation and Market Development: Helping companies understand customer needs and identify which areas present the biggest (or smallest) opportunity for growth
Product and Service Development: Helping companies develop products and services that more effectively and profitably meet customer needs and goals
Social Media Research: Helping clients understand the social media audiences that are most relevant to their brand by measuring impact; social media insights are used to gather qualitative insights into all phases of a project

Read our latest blog posts about Research Tools and Techniques

Working with Chadwick Martin Bailey intimately during the analysis portion ensured that all of the potential solutions were discussed and that we used a solution that optimally fit the data as well as our value proposition, our mission, and goals.

- Westfield Insurance

Segmentation in a Down Economy

Brant Cruz explains why it is more important than ever to conduct effective segmentation research. As published in Quirk’s Magazine. Read more…

Developing Social Media Strategies

Social media is becoming a more important—and in some cases, even a predominant—influence on customers’ perceptions and product decisions. Read more…